Telesales / Hire Negotiator - Plant Equipment Hire Job Details

Sandhurst Equipment Rental.
Date posted: 07/12/2010
Region:  Worcestershire
West Midlands
City:  Birmingham

Job Description: 

Telesales / Hire Negotiator – Oldbury

 

The Company

 

Sandhurst Equipment Rental, the UK's No.1 excavator attachment hirer catering to all sectors of the plant hire, building and construction industry.  Our customers expect the best attachments and the best service from the most experienced company in their field.

 

As Hire & Telesales Advisor you will proactively contact existing and new customers with the objective of generating revenue.  Reporting to the Area Manager you will focus on outbound telesales within the business-to-business sector, concentrating on companies who have future requirements for excavator attachments. In addition you will take incoming calls and hires and ensure that customers receive the best service possible

Using our existing database you will update client information and record all sales activity; responsible for an allocated region the successful candidate will work closely and develop a close relationship in order to improve regional revenue and profitability.

An important part of the role will be to carry out market research including customer surveys, provide support for field sales activity.

 

The Person

• Telesales and or Customer Service experience within a call centre or high volume environment.

• Computer Literate and an excellent telephone manner and the ability to build rapport quickly with customers.
• Be able to demonstrate a professional approach to Customer Services through a friendly and polite manner, ensuring accuracy of information and ensuring that customers are fully aware of any problem with their order.
• Confidence to seek out further selling opportunities and demonstrate highly effective negotiation skills.
• To possess personal qualities which are demonstrated through enthusiasm, personality, self motivation
• Experience of the plant hire / construction industry an advantage but training will be given, more importantly a ‘can do’ strong customer service ethos is essential.

To Apply

Please forward your C.V. for the attention of the General Manager, by e-mail only to the following address: -

rgreen@sandhurst.co.uk