Hire Desk Controller Job Details

Lavendon Access Services.
Date posted: 02/07/2010
Salary:  Competitve Salary plus Benefits
Region:  Lancashire
City:  Newton-le-Willows

Job Description: 

This is an excellent opportunity for a Hire Desk Controller to provide effective and efficient Customer Service through the conversion of enquiries into hires located within our Depot in Newton-le-Willows. We are seeking an experienced Hire Desk Controller to maximise sales and effective utilisation of an available fleet.

 

This a temporary role for 6 months.

 

The Role

 

Responsibilities include: -

 

• Successfully convert hire enquiries into hire orders and achieve above minimum process to hit and surpass hire revenue targets.
• Use the E result system interactively to take orders ensuring that availability is checked first.  Using your product knowledge provide the Customer with the best option for hire.
• Ensure the accuracy of orders entered onto the E-result system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
• Build strong and helpful relationships with colleagues in other depots/departments to enable and accept passing of remote hire orders.
• Co-Ordinate movements for all trucks on a daily basis to fulfil Customer requirements.
• Maximise profitability of internal/external haulage.

 

The Person

 

The ideal candidate will have: -

 

• Previous experience is essential
• Transport experience is desirable however not essential
• Excellent Telephone Manner.
• Computer Skills

 

Rewards

 

• A Competitive Salary
• Pension
• 25 days holiday

 

For further information please contact the Recruitment Team on 01455 206808.