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Operations Desk Manager job in Bristol

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Nationwide Platforms jobs
Job Ref No:  NP 0936
Sector:  Platform/Powered Access Hire
Salary:  DOE
Category:  Hire Controller / Desk Administration
Employer:  Nationwide Platforms
Job Type:  Full Time
City:  Bristol
15/05/2018
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We are looking for an Operations Desk Manager to manage our Specialist Vehicles operators and operations controllers at our Bristol depot. Reporting into the Regional Operations Manager you will need to be an experienced people manager within a similar industry (powered access) and have experience of managing people within multiple locations. This role involves managing 15 Driver Operators across the South West and 2 office-based colleagues. The role is very fast paced, requires someone who is confident managing people as well as someone who has great relationship skills with internal and external stakeholders.


If you enjoy variety and have experience of planning the day of Drivers/ Operators by using planning tools coupled with people management and customer management skills, then this role could be for you!

The Operations Desk Manager role requires a degree of flexibility with working hours during the week Monday-Friday but is predominately office hours.


In reward we can offer you: A Competitive Salary, Health Cash Plan, Childcare vouchers, Pension capped at 5%, 25 days holiday


Responsibilities include:

•    Plan operator vehicle mount and schedule drivers using Planning tools to maximise efficiency, control costs and meet agreed SLA/KPI's

•    Manage internal and external resource levels to ensure that customer demand and recovery costs are balanced

•    Monitor daily activity and take corrective action in order to meet customer expectations while liaising with other departments

•    Execute plans, taking account of customer and environmental changes throughout the day using planning and monitoring tools including, but not specifically limited to, Microlise, LVis etc

•    Contribute to overall business targets and comply with company standards

•    Ensure the accuracy of information entered to minimise disputes and maximise business efficiency

•    Manage resources within department to ensure they are utilised in an effective manner

•    Liaise closely with all areas of the business to ensure customer satisfaction with regards to timely deliveries and collections in line with customer expectations

•    Ensure all departmental costs are controlled in line with budget

•    Ensure that all administration tasks and processes are accurate and kept up to date

•    Providing clear first line leadership and direction for team members managing under performance or improvement requirements in a timely fashion.

•    Delivering upon a clear performance management / coaching framework linked to achieving targets and identify training and development needs.

•    Recruit, coach and motivate team members on an ongoing basis in line with set coaching and development targets

•    Liaise with HR and manage any staffing issues effectively and within the agreed timescales

•    Ensure the overall service provision is inline or exceeds the Service Level Agreements

•    Be an ambassador for Health and Safety and to ensure compliance for quality, health and safety

•    Ensure compliance to legislative requirements and internal quality, health, safety and environmental policies and standards



The ideal candidate will have:

•    Experience of supervising, monitoring & coaching within a service environment preferred

•    Ability to work in a fast paced environment

•    Ability to establish credibility and be decisive, but able to recognise and support the preferences and priorities of the organisation

•    Ability to create, build and produce both credible and  professional reports based on the performance of all direct reports and department


In return you will receive:


•    A Competitive Salary

•    Free Parking

•    Health Cash Plan

•    Childcare vouchers

•    Pension capped at 5%

•    25 days holiday


Part of the Loxam Group, Nationwide Platforms is the UK’s largest powered access specialist with a fleet of 10,500 machines operating from a network of 26 depots. With a workforce of more than 900 employees and 25 years’ experience in working at height, it has unprecedented knowledge on the widest range of access platforms as well as expertise on specific product, site and working at height challenges.

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